Sorry but I can't help you

This is how my call went this morning:
Moron*: Hello this is Podunk Dentistry*. How can I help you?
Me: Hello we just moved here and yesterday my crown fell out while I was eating I really need to get it fixed.
Moron: Yes I understand but I don't think we can help you.
Me: huh?
Moron: Yes see Dr Moron#2* usually likes us to bring in new patients through the hygiene appts. So We would have to schedule that first.
Me: (thinking to myself um yeah you obviously didn't understand since a crown coming off is pretty important) Yes I understand that and wouldn't mind getting a cleaning but this is (got cut off here by moron)
Moron: Yes I understand that you have a um circumstance but thats how Dr Moron#2 likes it done so thats how I have to do it. (in a very snotty tone)
Me: Um okay well thanks anyway

I hung up and just couldn't understand how a person could be so retarded. I mean what if I wasn't due for a cleaning for another 4 months - would I need to wait until then to get my crown fixed? Oh well that was the only dentist in my tiny neck of the woods so I called another place in the woods next door LOL and that lady was super duper nice and I have an appt tomorrow morning to get my crown fixed hopefully. Amazing what a little customer service will do - I'll be taking my jacked up mouth and all the money I will have to spend on it to the next town over!